Returns
Returns and warranty
Straightforward returns, a clear warranty, and no argument if something is not right.
We know that buying a pre-owned device online means trusting a description rather than the device in your hand. That is why every device is tested and graded before it is listed, and why you are covered on three separate fronts once it arrives.
If you change your mind, you have 7 days to send it back. If the device is faulty on arrival, we replace or refund it. And if a fault develops later, your warranty and your rights still apply.
How to start a return
01 Contact us
Email or WhatsApp your order number and the reason.
02 We come back to you
We confirm approval. Faulty devices, we arrange collection.
03 Remove your accounts
Sign out of iCloud and Find My, and back up your data.
04 Pack it properly
Include every accessory supplied with the device.
05 Assessment
We inspect within 2 working days and confirm by email.
06 Refund or replacement
Back through your original payment method.
What we cannot accept
- Physical or liquid damage after delivery
- Opened or repaired by someone else
- Returned without its accessories
- A screen cracked after delivery
- An iCloud or Google account still active
- Outside the applicable period
Common Questions
Got questions? We’ve got answers.
You have 7 days from delivery to return a device if you have changed your mind, provided it is in the condition you received it with all accessories included. If a device is faulty, different rules apply and we cover the return cost.
Contact us the same day if you can, with your order number and a description of the fault. We will arrange collection at our cost and either replace the device or refund you in full.
Where the device is faulty, incorrect, or damaged in transit, we cover the cost. Where you have simply changed your mind, the return cost is for your account.
Once we have received and assessed the device, refunds are processed within 7 working days. How quickly the money reflects depends on your bank or your pay-over-time provider.
Yes. Where an exchange is agreed, any difference in price is either paid by you or refunded to you. Exchanges are subject to the replacement device being in stock.
Contact us. If the device does not match the grade it was sold under, we will replace it, refund you, or agree a partial refund with you, whichever you prefer. If it does match the grade, we will explain why, and you are still welcome to return it as a change of mind within the 7-day window.
The refund is processed back through that provider, who then adjusts or cancels your instalment plan. We do not refund those purchases directly in cash.
Contact us as soon as possible. If the order has not yet been dispatched we can usually amend or cancel it. Once it is with the courier it must be handled as a return.
Not at this stage. We deliver to any address within South Africa.
Yes, We charge a 10% handling fee for brand new devices returned (where there is no issue with the device) as the device is now second hand . If brand new device is returned brand new sealed (in original condition) then we can do a full refund
Need more help?
If you still have questions, feel free to reach out to us anytime. We’re here to help!
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